Portable Pilates Reformer Sitting Box

At Reps to Live, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• It must be returned in its original packaging with all included accessories.
• Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, damaged, or altered by the customer.
• Clearance, final sale, or promotional items (unless defective).
• Gift cards.
• Personal care or hygiene products that have been opened, where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or the item is defective.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team for assistance.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has entered processing or has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact our customer support team. We're always happy to help.

At Reps to Live, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may vary during holidays, promotional periods, or due to high order volumes.

Delivery Time

Delivery times may vary depending on your location and shipping conditions. Estimated delivery times are:

• Standard Shipping: 7–20 business days

Please note that delivery times are estimates and may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, or local delivery services.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email. You can use this tracking information to monitor the progress of your delivery.

Shipping Charges

Shipping costs are calculated at checkout based on your location, order size, and available shipping options.

From time to time, we may offer free shipping promotions or special delivery offers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Delayed or Lost Orders

While we do our best to ensure timely delivery, delays may occasionally occur due to shipping carriers or circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team, and we will assist you in locating your package.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged product and packaging. Our team will review your request and help resolve the issue.

Contact Us

If you have any questions regarding your order or shipping details, please contact the Reps to Live support team. We are always here to assist you.