Shipping Policy
At Reps to Live, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times may vary during holidays, promotional periods, or due to high order volumes.
Delivery Time
Delivery times may vary depending on your location and shipping conditions. Estimated delivery times are:
- Standard Shipping: 7–20 business days
Please note that delivery times are estimates and may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, or local delivery services.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email. You can use this tracking information to monitor the progress of your delivery.
Shipping Charges
Shipping costs are calculated at checkout based on your location, order size, and available shipping options.
From time to time, we may offer free shipping promotions or special delivery offers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
Delayed or Lost Orders
While we do our best to ensure timely delivery, delays may occasionally occur due to shipping carriers or circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team, and we will assist you in locating your package.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged product and packaging. Our team will review your request and help resolve the issue.
Contact Us
If you have any questions regarding your order or shipping details, please contact the Reps to Live support team. We are always here to assist you.